Features
Online booking for your service business, with a deposit if you want one
Reviewed by: The Ruunly team. Last reviewed .
Phone tag costs you jobs. A customer wants a time and you are on a roof. Put one booking link on your site. Customers pick a time on their own. You choose how much control you keep.
Start free trialThree ways to take a booking
You choose the mode for each service. A deep clean can be a request. A quick wash can be an exact time.
| Mode | What the customer does | What happens next |
|---|---|---|
| Exact time | Picks an open slot | Confirmed automatically once the deposit is paid. With no deposit, you approve or decline it |
| Arrival window | Picks a day and a morning or afternoon window. Evening is available too. | You approve or decline it |
| Request | Sends the details they want | You approve or decline it |
Only an exact time confirms by itself.
Set your rules once
Customers only see times that fit your rules.
| Setting | What it controls |
|---|---|
| Working days | Which weekdays you take work |
| Work start and end | Your daily hours |
| Service area | The ZIP codes you serve |
| Deposit | Optional, flat or percent, set per service |
| Booking horizon | How far ahead a customer can book. You set 7 to 365 days. Exact time slots show about two weeks of openings at a time. |
| Morning and afternoon windows | Switch each on or off |
Take a deposit
A deposit is optional. Ask for a flat dollar amount or a percentage of the service price. The customer pays through Stripe Checkout.
Here are three jobs that use a deposit.
| Service price | Deposit rule | Customer pays at booking |
|---|---|---|
| $60 detail | Flat $20 | $20.00 |
| $180 whole-house window clean | 25% | $45.00 |
| $175.50 job | 25% | $43.88 |
A percentage deposit is rounded to the nearest cent. That is why 25% of $175.50 is $43.88.
Collect what you need before you arrive
Add an intake form with a liability notice and a signature. Add a cancellation policy the customer must tick before they book. Ruunly records which version of the policy they agreed to.
Put it on any site
The booking widget embeds on any site with a snippet. You do not need the Ruunly website. If you want one, the website already has a booking page. If you want services only for members, you can hide those from the public.
Requests nobody answers
You get an email about every new request. The customer gets an email that you received it. They get another when you approve or decline. A request left pending expires, and the customer is emailed when it does.
Book a regular onto a plan
A one-time booking is a start. A plan keeps the customer. See service plans to turn a booking into a regular. Booking comes with every plan. See pricing.
Booking rules worksheet
Fill this out before setup. Each line is one real setting.
- Which days do you work?
- What are your start and end hours?
- Which ZIP codes do you serve?
- Do you want a deposit? Flat or percent?
Find your trade
Four examples of a mode per service. The features page lists all 12 trades.
- Lawn care. Take a request and approve it once you have seen the yard.
- Window cleaning. Offer an arrival window with a 25% deposit.
- Car detailing. Offer an exact time with a flat deposit.
- Hair salon and barber. Offer an exact time with a deposit.
Questions
Can customers book a specific time?
Yes. Set a service to exact time and customers pick an open slot. Other services can use a morning or afternoon window. A third option is a request you approve.
Do I have to take a deposit?
No. A deposit is optional. You can ask for a flat amount or a percentage of the price.
Can I choose when customers can book?
Yes. You choose your working days and your start and end hours.
Do I need the Ruunly website to use booking?
No. The booking widget embeds on any site with a snippet of code.
Take bookings without the phone tag
Online booking comes with every plan. Start free on Starter with no card.
Start free trial