Frequently asked questions

Ruunly is software for service businesses like lawn care, pool, cleaning, detailing and HVAC. It builds your website, takes bookings, and charges your customers' cards on a schedule. It starts at $19 a month and works for a one-truck owner, with room for a bigger crew on Growth.

Ruunly has a ready-made site for 12 trades: car detailing, cleaning, dog walking, hair salon and barber, handyman, HVAC, landscaping, lawn care, nail salon, pool service, pressure washing and window cleaning. If you run another kind of service business, start from the closest one and edit it to fit. Billing, booking and customer tools work the same for any service business.

Most owners finish in under an hour. You answer a few questions and AI builds your site, plans and booking form. The rest of the time is Stripe signup, which Stripe walks you through.

Starter does not need a card to start. Pro and Growth need a card and bill the day you sign up. The pricing page always shows what is on offer right now.

Not yet. The iPhone and Android apps are marked coming soon. You can set up from your phone's browser today.

No. You answer a few questions about your business and Ruunly writes your pages from a template for your trade. You can edit any section afterward.

Yes, on Pro and Growth. Starter uses a Ruunly address.

Not right away. It needs a real business name, a phone number, at least three services and a picture, and it has to pass a quality check. Nobody can promise a Google ranking.

You set a price and a billing schedule once. Your customer signs up for the plan on your website and saves a card. Ruunly charges the card on schedule, so nobody sends invoices by hand.

Every week, month, quarter or year. You can also set a count, like every 6 months.

Yes. The customer pauses from their portal and picks a day to resume. No charges happen while it is paused, and they get a reminder email before it restarts.

The customer gets an email with a button to update their card. Stripe may try the charge again by itself. A Payment Recovery page shows who still owes, with a retry button.

Yes. You can record cash and check payments in your dashboard. Those carry no Ruunly platform fee.

Not ahead of time. When you turn on payments in Ruunly, a Stripe account is opened for your business and Stripe walks you through it. Card payments go to that account and then to your bank. Ruunly does not hold your money.

Payouts can be held for 30 days at first. That is the usual case if you connect Stripe during your trial. If you had already paid your first Ruunly invoice before connecting, the hold is 7 days. It does not shorten by itself later, and your dashboard shows the hold your account really has.

Stripe charges 2.9% plus $0.30 for each card payment, and 0.8% (capped at $5) for bank transfers. That goes to Stripe, not to Ruunly.

Stripe has its own review rules and can delay, hold or limit payouts. Ruunly cannot change what Stripe decides.

Yes. For each service you pick how it is booked: an exact time, an arrival window, or a request that you approve. The booking widget also works on a website you already have.

No. A deposit is your choice. If you want one, ask for a flat amount or a percentage, and the customer pays through Stripe Checkout.

They see their plan and upcoming services, update their card, pause, change plan, or cancel. They do not need to text you for any of it.

Yes. Export your customers as a CSV from your old tool and import it into Ruunly. Billing history stays with the old provider, and new charges start on Ruunly.

No. Seats are flat per plan: 1 on Starter, 3 on Pro, unlimited on Growth.

Customers get a receipt when a payment goes through and an email if a card fails. For booking requests they get an email when you receive it and another when you approve or decline.

Pro and Growth include two-way texting with your customers. Starter does not. Today it runs on Ruunly's shared texting number; a number of your own is coming soon.

Yes. People must opt in before you send marketing texts, and they can reply STOP at any time. You are responsible for having their consent.

Cancel anytime in your account settings. No call needed. If you cancel within 7 days of your first paid renewal, it is refunded automatically. After that you keep access until the end of the period you paid for, with no refund for that period.

Your public website, payment links, customer plans and messaging may stop. Ruunly keeps your data for a limited time so you can export it or come back.

Yes. You can export your customers, invoices, tax reports, timesheets and lead history anytime, even after you cancel.

Follow the steps on the delete account page, or ask by email. If you are the only owner, add another admin first, or ask for the whole workspace to be deleted.

Starter is $19 a month, Pro is $59 and Growth is $129. Card processing goes to Stripe on top, and Ruunly takes a small fee on payments it collects for you.

Starter is 2.5%. Pro is 1.5%, capped at $118 a month. Growth is 0.75%, capped at $258 a month. It only applies to online payments collected through Ruunly, so if you collect nothing you pay only your plan price.

Starter fits one person with up to 25 recurring clients. Pro fits up to 100 clients and 3 seats and adds your own domain. Growth has no client limit and unlimited seats. You can change plans anytime, and the difference is prorated.

No. AI is included in every plan with a monthly allowance, and there is no separate AI fee. You can top up if you need more.

Yes. Pay yearly and it works out to $16, $50 or $109 a month for Starter, Pro and Growth.