Billing Terms

1. Plans

Ruunly offers paid plans with the features, limits, prices, and application fees shown on the pricing page, checkout page, or in-app billing page. Plan features and limits may include customer counts, team seats, website features, messaging usage, integrations, support level, or payment application fee rates.

2. 14-Day Free Trial

Ruunly may offer a 14-day free trial. Unless the checkout page says otherwise:

• No payment card is required to start the trial
• The trial does not automatically convert to a paid subscription
• Ruunly will not charge you at the end of the trial unless you actively choose a paid plan and provide a payment method
• Trial access may include Pro-level features for evaluation
• Ruunly may send trial reminders and product education emails
• Ruunly may downgrade, limit, lock, or close the account after the trial if no paid plan is selected

Ruunly may preserve trial data for a limited recovery period after the trial ends. Ruunly may delete trial data after that period.

3. Starting a Paid Plan

When you select a paid plan and submit payment details, you authorize Ruunly and its payment processor to charge the plan price, Ruunly application fees, applicable taxes, and any other fees disclosed at checkout or in your plan details.

Your paid plan begins when checkout is completed unless the checkout page states a later start date.

4. Automatic Renewal

Paid Ruunly plans renew automatically at the end of each billing period unless canceled. Monthly plans renew each month. Annual plans, if offered, renew each year. The renewal charge is based on your plan, usage, taxes, and fees in effect at the time of renewal.

Ruunly will provide renewal notices where required by law.

5. Cancellation

You can cancel your Ruunly subscription in account settings or by contacting [email protected]. Cancellation will be effective at the end of your current billing period unless Ruunly confirms a different effective date.

6. Refunds

7-Day Refund Grace Window. If you cancel your Ruunly subscription within 7 days of your first paid renewal, Ruunly will automatically refund that renewal in full — no questions asked, no support ticket required. The refund returns to the original payment method within 5–10 business days. See our Cancellation Policy for details.

All other charges. Except for the 7-day grace window described above (and except where a refund is required by law or expressly stated in writing), Ruunly subscription fees and application fees are non-refundable. Ruunly does not provide prorated refunds for partial months, unused features, lower usage, account inactivity, or cancellation before the end of a billing period.

7. Failed Payments

If a payment fails, Ruunly may retry the charge, request updated payment information, suspend paid features, downgrade your plan, disable your website, pause automations, stop messaging, or terminate your account. You remain responsible for unpaid amounts.

8. Plan Changes

Upgrades may take effect immediately and may result in immediate or prorated charges. Downgrades may take effect at the next billing period and may reduce features, limits, data access, integrations, or usage capacity.

9. Ruuns Usage Credits

Some Ruunly features consume “Ruuns,” Ruunly's prepaid usage credits. Ruuns may be used only to pay for Ruunly features. Ruuns have no cash value, are not legal tender, are non-transferable, and cannot be redeemed for cash. Ruuns are non-refundable except as required by law.

• Purchased Ruuns (Ruuns you buy) never expire while your account remains open
• Included Ruuns (Ruuns included with your plan) refill each month and do not roll over — unused included Ruuns expire at the end of each billing period
• Promotional and earned Ruuns (Ruuns granted through promotions, referrals, or rewards) expire 12 months after they are granted, as disclosed at the time of the grant

The number of Ruuns a feature costs may change prospectively; changes do not affect Ruuns already spent. If Ruunly terminates your account for cause, unused Ruuns are forfeited. If you voluntarily cancel your subscription, purchased Ruuns remain usable until your account closes.

10. Price Changes

Ruunly may change prices or fees by providing notice as required by law or contract. If you do not agree to a price change, you must cancel before the change takes effect.

11. Taxes

Prices may exclude taxes unless stated otherwise. You are responsible for applicable taxes, duties, levies, and similar governmental charges.

12. Contact

Billing questions: [email protected] or [email protected]

Ruunly LLC
7901 4th St N #33392
St. Petersburg, FL 33702