Terms of Service

1. Agreement to Terms

By accessing or using Ruunly (the “Service”), operated by Ruunly LLC (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Ruunly provides a multi-tenant SaaS platform that enables service businesses to create professional websites, collect recurring payments, and manage client relationships. The platform includes AI-assisted website creation, billing management via Stripe Connect, and client portal software.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials. You may not share your account with others. You must be at least 18 years old to use the Service.

4. Business Customers and End Customers

Ruunly provides software to service businesses. If you create or manage a Ruunly account for a business, you represent that you have authority to bind that business to these Terms. In these Terms, “you” means both the individual user and the business or organization on whose behalf the user acts.

Ruunly is not a party to the service agreement between a Ruunly business customer and that business's own customers, members, clients, patients, guests, or subscribers (“End Customers”). Each Ruunly business customer is solely responsible for the services it sells, its pricing, refunds, cancellation policies, advertising claims, customer service, taxes, licenses, insurance, and compliance with laws that apply to its industry and location.

5. 14-Day Free Trial

Ruunly may offer a 14-day free trial. Unless the checkout page expressly states otherwise, the trial does not require a payment card and does not automatically convert to a paid subscription. To continue using paid features after the trial, you must actively choose a paid plan and provide a payment method.

During the trial, Ruunly may provide access to Pro-level features for evaluation. At the end of the trial, your account may be downgraded, placed into read-only mode, locked, or closed according to the trial notices shown in the product. Ruunly may preserve trial account data for a limited period after trial expiration to allow reactivation, then delete it. Ruunly may decline trial extensions or repeat trials.

If you choose to start a paid plan before the trial ends, your paid plan begins when you complete checkout, and you authorize Ruunly to charge your selected payment method for the plan you selected.

6. Paid Plans, Renewal, Cancellation, and Fees

Paid Ruunly plans are billed monthly unless the checkout page states a different billing interval. By selecting a paid plan, you authorize Ruunly to charge your payment method at the price and billing interval shown at checkout until you cancel.

You can cancel your Ruunly subscription online at any time from Settings → Billing inside the app — no phone call, no retention script, and no ticket required. If you prefer email, you can also contact [email protected]. Cancellation takes effect at the end of the then-current billing period unless Ruunly states otherwise in writing.

7-day refund grace window: If you cancel within 7 days of your first paid renewal, Ruunly will automatically refund that renewal in full to your original payment method within 5–10 business days. Cancellations after that window do not receive a refund for the current billing period, but your access continues through the end of the period already paid for. Ruunly does not provide prorated refunds or credits for partial billing periods, unused features, reduced usage, or account inactivity, except where required by law.

Ruunly's subscription fees and application fees are disclosed at checkout and in the plan details. Payment processing fees charged by Stripe are separate and may vary based on payment method, card network, geography, connected-account configuration, and Stripe's then-current pricing. You are responsible for taxes, duties, assessments, and similar governmental charges arising from your use of the Service, other than taxes based on Ruunly's net income.

Ruunly may change plan features, pricing, or fees by giving advance notice where required by law or contract. Price changes apply at the next renewal unless the notice states a later effective date.

7. Stripe Connect and Merchant Responsibilities

Ruunly uses Stripe Connect to enable payments between End Customers and Ruunly business customers. To use payment features, you must create and maintain a Stripe connected account and agree to the Stripe Connected Account Agreement and other Stripe terms that apply to your account.

You authorize Ruunly to access and use Connected Account Data, create and manage payment links or checkout sessions, create products and prices, initiate refunds or subscription changes when requested through the Service, receive Stripe webhooks, calculate and collect Ruunly application fees, and perform other activity reasonably necessary to provide the Service. You also authorize Ruunly to share information with Stripe as needed for onboarding, fraud prevention, compliance, tax reporting, payment processing, disputes, refunds, chargebacks, and support.

You are responsible for all products and services sold through your connected account, including fulfillment, appointment scheduling, customer support, refunds, disputes, chargebacks, taxes, notices, and legal compliance. Ruunly may suspend payment features if Stripe rejects, suspends, limits, or terminates your connected account, or if Ruunly believes your activity creates legal, financial, fraud, chargeback, or reputational risk.

8. Memberships, Auto-Renewal, and Regulated Service Businesses

If you use Ruunly to sell subscriptions, memberships, recurring services, free trials, promotional offers, or automatic renewals to End Customers, you are responsible for complying with federal and state laws that apply to those offers, including ROSCA, state automatic renewal laws, state unfair and deceptive acts and practices laws, and industry-specific laws.

Before charging an End Customer for a recurring plan, you must clearly disclose the plan price, billing frequency, renewal date or renewal method, cancellation method, refund policy, trial or promotional-period terms, and any material limits. You must obtain the End Customer's affirmative consent to the recurring charge and preserve consent records for the period required by law.

If you operate a gym, fitness studio, health club, martial arts studio, pool facility, wellness facility, or similar membership business, additional state health club laws may apply. These laws may require written contracts, specific cancellation rights, cooling-off periods, contract length limits, bonding or registration, medical or relocation cancellation rights, refund timelines, and state-specific notices. Ruunly does not determine whether your business is subject to these laws and does not replace advice from your counsel.

You must not configure Ruunly in a way that prevents End Customers from canceling online when they enrolled online, or that requires unreasonable steps, unavailable staff, hidden forms, unnecessary calls, or other barriers to cancellation.

9. Communications Through the Service

Ruunly may allow you to send email, SMS, and other messages to End Customers. You are responsible for the content, timing, recipients, consent, and legal basis for each message. You must comply with CAN-SPAM, TCPA, FCC rules, state telemarketing laws, carrier rules, CTIA guidance, and Ruunly's Communications Compliance Policy.

You may not send promotional SMS unless you have legally sufficient prior express written consent from the recipient. Consent to receive marketing texts may not be required as a condition of purchase. You must honor opt-out requests, including STOP, CANCEL, END, QUIT, REVOKE, OPT OUT, and UNSUBSCRIBE, and you must not attempt to bypass Ruunly suppression lists.

Commercial email must use accurate header information and subject lines, identify the sender, include a valid physical postal address, include a clear unsubscribe method, and honor opt-outs within the legally required timeframe.

10. Your Content

You retain ownership of content you upload to Ruunly (logos, photos, business information). You grant Ruunly a non-exclusive, worldwide, royalty-free license to host, copy, display, transmit, and process your content solely to provide, secure, support, improve, and promote the Service. You are responsible for ensuring your content does not infringe third-party rights.

11. AI-Generated and Tenant-Generated Content

Ruunly may help generate website copy, marketing content, service descriptions, images, layouts, or other content using automated tools. AI-generated content may be inaccurate, incomplete, noncompliant, or unsuitable for your business. You are responsible for reviewing and approving all content before publication or use, including pricing, promotions, service claims, testimonials, before-and-after claims, health or safety claims, licensing claims, and guarantees.

You represent that you have the rights needed to upload and publish your content, including logos, photos, customer reviews, service descriptions, and business information.

12. Data Export and Deletion

During your subscription and for a limited period after cancellation, Ruunly may provide tools or support to export your business data. Some data may be retained after cancellation where required for tax, accounting, security, fraud prevention, dispute, legal, backup, or compliance purposes. Data processed by Stripe or other third-party services may be retained under those providers' policies and legal obligations.

13. Acceptable Use

You may not use Ruunly to:

• Operate an illegal business or violate applicable law
• Process payments for prohibited goods or services
• Send spam, unsolicited messages, or messages to people who opted out
• Harass, defraud, or deceive your clients or End Customers
• Reverse engineer or attempt to extract our source code
• Use automated tools to scrape, overload, or abuse the platform
• Bypass authentication, tenant isolation, rate limits, or security controls

14. Termination

We may suspend or terminate your account if you violate these Terms, if your Stripe account is suspended, or if your activity creates legal, financial, fraud, chargeback, or reputational risk. Upon termination, Ruunly may retain data for a limited period for legal, compliance, security, and accounting purposes, then delete it.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUUNLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. RUUNLY DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR LEGAL, TAX, ACCOUNTING, INDUSTRY, LICENSING, OR REGULATORY REQUIREMENTS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUUNLY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE, WHETHER ARISING FROM CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid to Ruunly in the 12 months prior to the claim.

17. Indemnification

You will defend, indemnify, and hold harmless Ruunly LLC, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: your business, products, services, customers, content, communications, taxes, refunds, disputes, chargebacks, use of Stripe Connect, breach of these Terms, violation of law, infringement or misappropriation of third-party rights, or use of the Service by anyone using your account credentials.

18. Arbitration, Class Waiver, and Small Claims

Before filing a claim, the parties will try to resolve the dispute informally. A party must send written notice describing the claim and requested relief to the other party and allow 30 days for informal resolution.

Except for claims that may be brought in small claims court and claims seeking injunctive or equitable relief for intellectual property misuse, unauthorized access, or confidentiality violations, disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Delaware, by video conference, or by documents-only procedure as the arbitrator permits.

The parties waive the right to a jury trial. Claims may be brought only on an individual basis and not as a plaintiff, class member, or representative in any class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

You may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms and stating your name, business name, account email, and intent to opt out of arbitration.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

20. Changes to Terms

We may update these Terms from time to time. We will notify you via email at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

21. Contact

Questions about these Terms? [email protected]