Consumer Membership Terms

1. The Business Is Your Service Provider

Your membership is with the business identified at checkout, not with Ruunly. Ruunly provides software and payment tools to that business. The business is responsible for the services, facilities, appointments, staff, safety rules, refunds, cancellations, pricing, and customer support.

2. Membership Details

Before you enroll, the checkout page should disclose the membership name, included services, price, billing frequency, start date, renewal terms, cancellation method, and any trial or promotional terms. Review those details before submitting payment.

3. Automatic Renewal

If the checkout page states that your membership renews automatically, you authorize the business to charge your payment method at the stated price and billing frequency until you cancel. Your membership will continue unless you cancel using the method provided by the business.

4. Free Trials and Promotions

If your membership includes a free trial, discounted period, or promotional offer, the checkout page should disclose the trial length, promotional price, post-promotion price, and when charges begin. If payment details are collected for a trial that converts to paid service, you authorize the business to charge you when the trial or promotion ends unless you cancel before the stated deadline.

5. Cancellation

You may cancel using the cancellation method shown at checkout, in your customer portal, in your confirmation message, or by contacting the business. If you enrolled online, the business should provide an online cancellation method where required by law.

Cancellation may take effect immediately or at the end of the current billing period, depending on the business's disclosed policy and applicable law. The business should send or display confirmation of cancellation.

6. Refunds

Refunds are controlled by the business's disclosed refund policy and applicable law. Unless the business states otherwise, fees already paid are not refundable except where required by law.

7. Health Clubs, Gyms, Fitness Studios, and Similar Businesses

If the business is a gym, health club, fitness studio, martial arts studio, wellness facility, pool facility, or similar business, state law may give you additional rights. Depending on your state, these rights may include a cooling-off period, cancellation for relocation, disability, death, facility closure, or material service change, limits on contract length, and specific refund timelines.

If state law gives you a right that is stronger than these Terms, the state law controls.

8. Payment Processing

Payments are processed by Stripe or another payment processor. The business, Stripe, your bank, card network, or payment provider may decline, retry, reverse, refund, or dispute charges according to their rules.

9. Account Access

You may receive access to a customer portal to view invoices, payment methods, appointments, memberships, and cancellation options. You are responsible for keeping login links, email accounts, and devices secure.

10. Communications

The business may send transactional messages about your membership, appointments, invoices, payments, account, and services. The business may send marketing messages only where legally permitted. You can opt out of marketing email using the unsubscribe link. You can opt out of texts by replying STOP.

11. Safety and Conduct

You must follow the business's safety rules, facility rules, service requirements, and staff instructions. The business may suspend or terminate service for unsafe, abusive, fraudulent, unlawful, or disruptive conduct.

12. Contact

Questions about services, cancellation, refunds, or your membership should be sent to the business identified at checkout. Ruunly can help with platform access issues at [email protected], but Ruunly does not control the business's services or refund decisions.